Privacy Policy

Effective Date: 09/01/2025

At Reliance Factoring, LLC (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect personal information when you interact with us, including when you provide your phone number for texting, emails, or website inquiries.

1. Information We Collect

We may collect the following personal information:

• Name, phone number, email address, and company information
• Payment or invoice information related to freight factoring transactions
• Information you voluntarily provide when contacting us

2. How We Use Your Information

We use your personal information to:

• Respond to inquiries and provide customer service
• Send messages, including SMS/text messages, regarding invoices, payments, or updates
• Process payments and manage your account
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share information with:

• Service providers, such as RingCentral, to deliver texting and communications services
• Business partners necessary to complete factoring transactions
• Law enforcement or regulatory agencies when required by law

4. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

5. Your Consent & Opt-Out

By providing your phone number or contacting us, you consent to receiving communications, including SMS/text messages, from Reliance Factoring, LLC. You may opt out of receiving messages at any time by replying “STOP” to a text or contacting us at the information below.

6. Privacy Policy Disclaimer

SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third-party or affiliate company for marketing purposes.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website.

SMS Terms & Conditions

The Terms of Service related to SMS communication must be included in the privacy policy or as a stand-alone document. Note: If the customer has a Terms and Conditions page, this information should be included there, not in the privacy policy.

The document must include the following:

1. SMS consent communication: information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS communications: if consent has been given to receive text messages from Reliance Factoring LLC, messages may include account notifications or related account updates (examples described at time of signup).
3. Message frequency may vary depending on the type of communication—for example, up to 5 SMS messages per week related to account notifications.
4. Potential fees for SMS messaging: standard message and data rates may apply, depending on the carrier pricing plan (domestic vs. international messaging may vary).
5. Opt-in to receive SMS messages from Reliance Factoring LLC may be submitted through an online form or other disclosed methods.
6. Opting out of SMS can be done at any time by replying “STOP” to any SMS message received, or by contacting us to request removal from the messaging list.
7. For assistance, reply with HELP or contact support at support@reliancefactoring.com / 945-237-9299.
8. If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

Message and data rates may apply. Opt out at any time by texting STOP. For assistance, text HELP or refer to our Privacy Policy. Message frequency may vary.