Privacy Policy

Effective Date: 09/01/2025

At Reliance Factoring, LLC (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect personal information when you interact with us, including when you provide your phone number for texting, emails, or website inquiries.

1. Information We Collect

We may collect the following personal information:

• Name, phone number, email address, and company information

• Payment or invoice information related to freight factoring transactions

• Information you voluntarily provide when contacting us

2. How We Use Your Information

We use your personal information to:

• Respond to inquiries and provide customer service

• Send messages, including SMS/text messages, regarding invoices, payments, or updates

• Process payments and manage your account

• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share information with:

• Service providers, such as RingCentral, to deliver texting and communications services

• Business partners necessary to complete factoring transactions

• Law enforcement or regulatory agencies when required by law

4. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

5. Your Consent & Opt-Out

By providing your phone number or contacting us, you consent to receiving communications, including SMS/text messages, from Reliance Factoring, LLC. You may opt out of receiving messages at any time by replying “STOP” to a text or contacting us at the information below.

6. Privacy Policy Disclaimer

SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website.

SMS Terms & Conditions
The Terms of Service related to SMS communication must be included in the privacy policy or as a stand-alone document. Note: If the customer has a Terms and Conditions page, this information should be included there, not in the privacy policy. The document must include the following:

1- SMS Consent Communication:
Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:
If consent has been given to receive text messages from Reliance Factoring LLC, messages may be received related to the following (provide specific examples):
Account notification

3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, up to 5 SMS messages per week may be received related to Account notification

4- Potential Fees for SMS Messaging:
Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:
Opt-in to receive SMS messages from Reliance Factoring LLC can be done in the following ways:

By submitting an online form

6- Opt-Out Method:
Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

7- Help:
For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at (insert the link)
Additional Options:
If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

8- Standard Messaging Disclosures:
Message and data rates may apply.
Opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our Privacy Policy URL and Terms and Conditions URL pages.
Message frequency may vary